for UCargo Application
1.1 These Terms of Service ("Terms") govern your access to and use of the UCargo application and related features, functions, and tools (collectively, the "Services") provided by UCargo Co., Ltd. (the "Company").
1.2 Any person who registers for, creates an account on, or otherwise accesses or uses the Services (the "User") is deemed to have read, understood, and accepted these Terms in full and agrees to be legally bound by them throughout the period of use.
1.3 If the User does not agree to these Terms, the User must immediately cease all use of the Services and shall have no claim against the Company arising out of such cessation of use.
Unless otherwise specified, the following terms shall have the meanings set out below:
3.1 The Services are designed to:
3.2 The Services are not intended to serve as a medical device, diagnostic tool, or healthcare service, and shall not be used as a substitute for professional medical advice, diagnosis, or treatment.
4.1 The Services are intended for individuals aged 18 years or older who have full legal capacity to enter into agreements.
4.2 In the case of minors or persons who are not legally capable of giving consent under applicable law, the use of the Services and the storage of their data must be managed only by a parent, legal guardian, or other person duly authorised by law.
4.3 The User represents and warrants that any use of the Services to store or manage another person's data (including members in the Care Circle) is lawful and based on valid consent obtained in accordance with applicable law.
5.1 The User shall provide accurate, complete, and up-to-date information when registering for a User Account. In the event of any change, the User shall promptly update such information.
5.2 The User is responsible for maintaining the confidentiality of all login credentials and passwords and shall not disclose them to any third party. Any use of the Services via the User Account shall be deemed to be the User's own action, unless the User can clearly prove otherwise.
5.3 If any information provided by the User is found to be false, incomplete, or misleading, the Company may suspend or terminate the User's access to the Services with immediate effect and without prior notice.
6.1 The Company may collect and process the following data, as necessary and appropriate for the provision of the Services:
(a) General data, such as the User's name, email address, phone number, User Account details, and technical information about the devices used to access the Services.
(b) Health and Sensitive Personal Data, including but not limited to:
(c) Data generated through the User's use of UCargo AI and other features within the Services; and
(d) Data related to the Care Circle, such as member names, permission levels, and access logs.
6.2 For any Sensitive Personal Data, the Company will collect, use, or disclose such data only where there is a valid legal basis, and, where required by law, only upon obtaining the explicit consent of the data subject.
7.1 UCargo AI processes information provided or uploaded by the User to generate general explanations, summaries, or self-care suggestions regarding health-related topics.
7.2 Any output from UCargo AI is provided for informational and educational purposes only. It does not constitute medical advice, diagnosis, treatment, or a clinical opinion, and must not be relied upon as such.
7.3 The User acknowledges and accepts all risks arising from decisions made based on information generated by UCargo AI. The Company shall not be liable for any loss, damage, or consequence arising from such decisions, except where caused by the Company's wilful misconduct or gross negligence.
8.1 A User who creates or manages a Care Circle represents and warrants that they have duly informed and obtained lawful consent from each individual whose data is added to the Care Circle, or from that person's legal representative, as required under applicable law.
8.2 The User is responsible for setting appropriate permission levels for each Care Circle member and for any access rights granted to such members.
8.3 The Company shall not be liable for any dispute, damage, or infringement of rights arising from the User's addition of, or granting of access to, other persons in the Care Circle without proper authorisation or consent.
9.1 The Company will not disclose or transfer the User's health information to external parties, clinics, or healthcare providers, except in the following circumstances:
9.2 If, in the future, the Company offers functionality enabling direct access by healthcare providers, the Company will implement a separate and explicit consent process for such access prior to any disclosure.
10.1 The Company shall obtain consent from data subjects in a clear, transparent, and verifiable manner, informing them of the purposes, categories of data, and their rights prior to collecting or processing any Sensitive Personal Data, except where an exemption under applicable law applies.
10.2 Data subjects may withdraw their consent at any time through channels designated by the Company. Upon receiving a valid withdrawal of consent, the Company will cease processing the relevant data, except to the extent that continued processing or retention is required or permitted by law.
Subject to legal limitations, data subjects have the following rights with respect to their Personal Data:
Requests to exercise these rights may be submitted to: hieuvt1414@gmail.com
12.1 The Company will implement appropriate technical and organisational measures to protect Personal Data against unauthorised or unlawful access, use, alteration, disclosure, or destruction, including but not limited to encryption, access control, and audit logging, as well as periodic review of such measures.
12.2 In the event of a personal data breach, the Company will take steps and make notifications as required under applicable data protection laws, including notification to the relevant supervisory authority and, where required, to affected data subjects.
13.1 As of the date of these Terms, the Company stores data on systems located within the Kingdom of Thailand.
13.2 If, in the future, the Company needs to use cloud infrastructure located outside Thailand, such as services provided by AWS or other providers, the Company will comply with cross-border transfer requirements under the PDPA and, where necessary, seek additional consent from data subjects.
The Company may suspend or terminate the User's access to the Services, temporarily or permanently, in any of the following circumstances:
15.1 The Company shall not be liable for any loss or damage arising from decisions made by the User based solely on information provided by the Services or UCargo AI, without seeking appropriate medical advice from a healthcare professional.
15.2 The Company shall not be responsible for errors, inaccuracies, or omissions in data that the User records, uploads, or shares, nor for any disclosure of data resulting from the User's own actions.
15.3 To the maximum extent permitted by law, the Company's aggregate liability to the User arising out of or in connection with the Services shall be limited to the extent expressly required by applicable law.
The Company may amend or update these Terms from time to time. The Company will notify Users through appropriate channels. Continued use of the Services after the effective date of the amended Terms shall constitute the User's acceptance of such amended Terms.
For any inquiries, or to exercise your data subject rights, please contact us through the following channels: